1. Outlook Stuck On Loading Profile Even In Safe Mode
2. Outlook 2010 Hangs Loading Profile

Did you get an Outlook not responding error? Is Outlook stuck on a screen that simply says 'Processing'? Or does Outlook hang, freeze, or stop working when you're opening a file or sending an email message?

First of all, You should try this method to fix microsoft outlook stuck on loading profile. Outlook has some add-ons that have several benefits. But, Sometimes, You. Creating a new Outlook profile. Quick repair. Full repair (gave me an error and used Microsoft’s tool to remove all office projects. Deleted the Outlook folder (including all OST files) and let things get re-created. Disable hardware acceleration.

There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order from quickest to most time consuming.

Start Outlook in safe mode to fix 'Processing' screen

If Outlook stops responding at a screen that says 'Processing,' you can close Outlook, start it in safe mode, then close it and open it normally to fix the problem.

1. Close Outlook.

2. Launch Outlook in safe mode by choosing one of the following options.

   • In Windows 10, choose Start, type Outlook.exe /safe, and press Enter.

   • In Windows 7, choose Start, and in the Search programs and files box, type Outlook /safe, and then press Enter.

   • In Windows 8, on the Apps menu, choose Run, type Outlook /safe, and then choose OK.

3. Close Outlook, and then open it normally.

If Outlook isn't stuck at a screen that says 'Processing,' or this didn't resolve your issue, continue to the steps below. If those steps don't work, see Need additional help? at the end of this article.

Step 1: Is there a dialog box open?

Some things you do in Outlook ask for confirmation. For example, the first time you try to Dismiss All on a list of reminders, Outlook asks you if you're sure you want to do that. If you don't choose an option on that dialog box, Outlook won't let you do anything else. Check for open dialog boxes. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding.

If you can't find a dialog box open, move on to the next step.

Step 2: Make sure Outlook isn't working on a large or long process

If you try to delete or move a large number of messages at once, Outlook can appear to hang, but really, it's working behind the scenes. Check the status bar at the bottom of the screen. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again.

If Outlook isn't working on a large or long process, move on to the next step.

Step 3: Install the latest Windows and Office updates

Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly.

• To install the latest Windows and Office updates, see Install Office updates.

If installing the latest updates didn't resolve your issue, move on to the next step.

Step 4: Repair your Office programs

Repairing your Office programs can resolve issues with Outlook not responding, hanging, or freezing. Errors in Office files are repaired automatically.

1. Quit any Office programs that are running.

2. In Control Panel, choose Programs and Features.

3. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change.

If repairing your Office programs didn't resolve your issue, move on to the next step.

Step 5: Repair your Outlook data files

When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.

• To use the Inbox Repair Tool, exit Outlook, go to Repair Outlook Data Files (.pst and .ost) and follow the relevant steps.

If repairing your Outlook data files didn't resolve your issue, move on to the next step.

Step 6: Create a new user profile

Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile.

1. Close Outlook.

2. Choose one of the following:

   • In Windows 10, choose Start. Type Control Panel and press Enter. Choose User Accounts > Mail > Show Profiles.

   • In Windows 8, open the Apps menu, choose Control Panel > Mail > Show Profiles.

   • In Windows 7, choose Start > Control Panel > Mail > Show Profiles.

3. Choose Add, and in the Profile Name box, type a profile name, and then choose OK.

4. Enter an email address and a password for the primary email account you use in Outlook and then walk through the steps to create the profile.

5. Once the profile is created, on the Show Profiles dialog, choose Prompt for a profile to be used.

6. Start Outlook and choose your new profile.

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile.

Need additional help?

If you're having issues with Outlook as part of an Office 365 for business subscription, we can diagnose and fix several common Outlook problems issues for you. If our automated tool can't fix your issue, you aren't using Office 365 for business, or you'd like to talk to support, you can contact the Answer Desk.

The desktop version of Outlook is perhaps one of the most popular email client apps in the world. However, while it might be a well-made application with many great features to stay on top of your messages, tasks, and appointments, sooner or later it may stop working.

When you least expect it, the app may get stuck in the loading splash with the 'Processing' message. It may stop responding, freeze, or break entirely as you try to open a file or send an important email.

Although there could be many reasons causing a problem, there are a number of general troubleshooting steps that you can follow to get the desktop Outlook app working again.

Outlook Stuck On Loading Profile Even In Safe Mode

In this Windows 10 guide, we'll walk you through some troubleshooting steps to fix common problems with the desktop version of Outlook 2016.

How to fix 'Processing' message while opening Outlook

If Outlook gets stuck loading with the 'Processing' message, close the app, and launch it in safe mode to try fixing this problem using the following steps:

1. Use the Windows key + R keyboard shortcut to open the Run command.

2. Type the following command and press Enter to start Outlook in safe mode:

   outlook.exe /safe

3. Click the OK button.

4. Close the Outlook (Safe Mode) app.

Once you've completed the steps, launch the app normally one more time, and Outlook should no longer get stuck with the 'Processing' message.

How to install Windows 10 and Office updates

Although Windows 10 and Office can receive and install updates automatically, sometimes they may have some missing patches that could cause apps (such as Outlook) not to work correctly.

If Outlook refuses to work, or it's always freezing, you may want to check that your device has the latest updates installed.

Installing Windows updates

To make sure that Windows 10 is up-to-date, do the following:

1. Open Settings.
2. Click on Update & Security.
3. Click on Windows Update.

4. Click the Check for updates button.

Installing Office updates

To check for Office updates, do the following:

1. Open Outlook.
2. Click on File.
3. Click on Office Account.
4. Click the Update Options button located on the right-side.

5. Click the Update Now option.

   Quick Tip: If you don't see the Update Now option, you may need to click Enable Updates first.

After completing the steps, you can close the 'You're up to date!' dialog, or follow the on-screen directions to install new updates if available.

How to fix Outlook reinstalling Office

Sometime Outlook may stop responding or experience problems because of installation issues. Luckily, Office includes a repair utility to fix common problems with the suite of apps.

Outlook 2010 Hangs Loading Profile

To repair the installation, close any running Office application, and do the following:

1. Open Settings.
2. Click on Apps.
3. Click on Apps & features.
4. Select the Office installation. (The name of the installation will be slightly different depending on the edition you have installed.)

5. Click the Modify button.

6. Select the repair option:
   • Quick repair: Resolves most issues using files already stored on your device to repair your version of Office.
   • Online repair (recommended): Resolves any issues with Office, but it requires an internet connection to download the necessary files to repair your applications.

7. Click the Repair button.

8. Click the Repair button again.

Once you've completed the steps, the repair tool will do a clean reinstallation of Office, and after the process, you should be able to use the Outlook 2016 app normally without issues.

How to fix Outlook data files

If after repairing the installation, you're still experiencing problems, then it could be something wrong with the Outlook data files.

Outlook 2016 uses two types of data files, including the Offline Outlook File (.ost) and the Outlook Data File (.pst), depending on the type of account you configured to store offline copies of your emails, contacts, calendars, and other items. If these files stop working for any reason, you can use the Office Inbox Repair Tool to scan and repair the files to get Outlook working again.

You can use this guide to repair the data files to fix problems with the Outlook app.

How to create a new Outlook profile

An Outlook profile contains a lot of settings that manage the behavior of the app. If you're experiencing issues, there's a chance that the profile might be damaged or a misconfiguration may be causing the problem.

To create a new profile, close Outlook, and do the following:

1. Open Control Panel.
2. Click on User Accounts.

3. Click on Mail.

4. Click the Show Profiles button.

5. Click the Add button.

6. Under 'Profile name,' enter a descriptive name for the profile.

7. Click OK.

8. Type the email address and password of your primary account previously configured on Outlook.

9. Click Next.

10. Continue with any additional on-screen directions as directed.

11. Click Finish.

12. In the 'General' tab from 'Show Profiles,' select the Prompt for a profile to be used option.

13. Click Apply.
14. Click OK.
15. Open Outlook.
16. Use the 'Profile Name' drop-down menu, and select the new profile.

17. Click OK.

After completing the steps, it may take some time to load Outlook 2016 with the new profile, but after it's up and running, if you're no longer experiencing problems, then the issue was related to your old profile, and you should delete it.

Deleting a profile

To delete the old damaged profile, close Outlook, and do the following:

1. Open Control Panel.
2. Click on User Accounts.

3. Click on Mail.

4. Click the Show Profiles button.

5. Select the old profile.

6. Click Remove.

7. Click Yes to confirm the deletion.

8. Select the Always use this profile option.

9. Click Apply.
10. Click OK.

Wrapping things up

While using Outlook 2016, you may come across some issues that may require specific troubleshooting steps, the instructions on this guide will help anyone to resolve most problems — especially using the Office repair option.

More Windows 10 resources

For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources: